Preparing to move two people to Guam is a challenge, but it is nothing compared to moving our dog, Henry. Since this process spanned a few months, I thought it would be easier to put everything in one post. Prepare yourself, this is a very long post!
As soon as I accepted the position in Guam, we started prepping for Henry's move. He needed two vaccinations (Lepto) that weren't carried by our vet, so we had the pleasure of going to a new vet who was terrible. They were pretty rough with him and didn't offer any treats. Henry got to the point of snarling and growling when they got near him. Great. I was a bit nervous that Henry may never be the same at the vet again. Ugh! The vaccines were $20 each and we got pay $35 for a health exam for each visit. It cost us $110 for two vaccines...
Guam is a rabies-free island so any dog or cat coming to Guam needs to complete a 120 day rabies quarantine. The 120 days begin when the lab receives the blood for rabies titer testing. If you have a lot of time before you move, the 120 days could be completed prior to arrival. There is only one lab in the US that conducts this test and it is located in Kansas. Only one lab? This was very difficult for me to believe. We went to our usual vet for Henry to get blood drawn on December 14. It was NOT a good experience. That terrible vet ruined Henry for all vets. I tried to help the staff calm Henry so they could draw blood, but Henry would not calm down or stay still. The only option was to put him under in order to draw blood. Fantastic, I'd love to spend $50 for anesthesia. But they got blood and it was sent overnight to Kansas. Shipping the blood cost $70... That visit totaled $230. It is a good thing we love ya, Henry.
To start the process in Guam, the Dept of Agriculture requires submission of an entry permit application ($60) with all of the supporting vaccination history and licensing fees for the remaining time on the 3 year rabies vaccination ($5 for each year). I emailed the entry permit and licensing packet to the Dept of Agriculture on December 14. I mentioned blood was drawn and the titer results should be received in a few weeks. I received a very bizarre response. If you can even call it a response. It was a copy and pasted generic note about the requirements and the guide was attached. I was very annoyed. 1. We already have a copy of the guide. How else would I have known who to email and what to include? 2. There was no confirmation of receipt of the packet that was attached to my email. Okay, perhaps nothing happens until they receive money with required docs. On December 18, we sent the packet and a money order ($70) via USPS. It was scheduled to be delivered on Saturday, December 26. Ha perfect. Nothing will be delivered and signed for at a government building on a Saturday. After obsessively tracking the envelop online, the status updated to delivered and signed for on Monday, December 28. Progress!
The lab started the rabies titer test on December 16 - the 120 day countdown began! The titers results are very important. If it is over 1.0, the remainder of the 120 day quarantine can be completed at home. If it is under 1.0, the remainder of the 120 day quarantine must be completed at a facility. ($$$$!) Henry received his last 3-year rabies vaccination in Dec 2014, we had no idea what his titers would be. His rabies titers should be high since it was only a year after the vaccination. But it is possible he didn't have a good immune response to the vaccine. (That is why vaccinating entire communities is so important. You never know who will not respond to the vaccine). We were on pins and needles waiting for that result. Completing the quarantine at a facility would cost $1000 more and there is no telling what this little dog would be like after. On December 30, we received the results... 1.99! Way to go, Henry!! This was a huge moment for us. We were relieved to save a bit of money and thrilled that he would only spend up to 5 days at a facility. The results were sent us, our vet in Phx and the Dept of Quarantine. Next step, does the dept of quarantine have everything?
During this process, I sent multiple emails to the kennel to see if there was availability for Henry and requested to make a reservation. I am sure this comes as a shock, I never received any sort of confirmation. Okay...
On December 23, we received our ticketed travel itinerary for our one-way flights to Guam and that let us book Henry's cargo reservation. This seems like a simple process. If we weren't flying 16 hours with a 3 hour layover or through a rabies-free island, this wouldn't be very complicated. I booked his reservation for the Honolulu to Guam flight first. This was a very important reservation to make. Dogs from the US mainland cannot fly with Hawaiian based dogs. So whichever dog books first, only those dogs can be on the flight. We wanted to make sure Henry landed with us. Fortunately, a Hawaiian dog had not yet booked the flight - we got it! That was a success, but there was still much to coordinate. Next step, book the reservation with Hawaiian. We knew this would be a challenge since we only had a few hours in between the flights and Henry had to be checked into the United flight at least 3 hours early. The kicker? Henry would be delivered to the cargo area 1/2 mile from the airport. How are we going to leave the airport, get Henry from one cargo area and take him to the other cargo area (3 hours prior to departure) and make it back through security in tim for the flight? Jonathan spoke with many different people to figure out how this Honolulu transfer would work - Hawaiian Airlines, Hawaii rabies quarantine and Honolulu Animal Port. Short answer, it was not possible. We had a moment of panic until I had the idea of booking all of Henry's flights with United. I called United Pet Safe again and the most helpful representative answered the phone. He informed me Henry would be not able to fly out the same day with us since the flights were so long. (They have rules about how long animals can stay in the crates. We really appreciated this rule!) The only option was for Henry to leave on February 15. He would fly from Phx to LA and then LA to Honolulu on the 15th. He would stay the night at Animal Port (Humane Society run transition facility for pets with layovers in Honolulu) on the 15th and take the same flight with us to Guam on the 16th. Brilliant. We were very pleased with this plan and the competent United Pet Safe employee. The total cost would be around $600 for everything. That's a pretty good deal for flights and a night in Honolulu. ha
The flights were arranged, but we still had no update on the paperwork or the kennel reservation. During our house hunting trip to Guam, we decided it would be a good idea to stop by the Dept of Agriculture to check on the paperwork. The Dept of Agriculuture animal quarantine consists of two women in a small office with many stacks of papers and file folders. At the window, we stated our name and dog's name and asked about the status. One of the women said, oh yeah, we've talked on the phone a few times. This was the start of the confusion, I have not called the Dept of Agriculture. I have only sent emails. They quickly found the rabies titers test results from the Kansas lab. (That was a relief, I wasn't sure if that successfully made it to them.) But that was all they could find. How is that possible?! Multiple times, I told them the envelope with all of the documents was delivered and signed for on December 28 and I had emailed the same info on December 14. They couldn't find either... After about 10 mins, they invited me into their office to see if I could help. I will gladly come into your office to assist. One lady continued to search through stacks of papers and files and the other was at the computer trying to check the inbox with the slowest internet ever. The lady at the computer pulled out the receipt book to check for the money order receipt. Of course, she found nothing. She kept saying if it was received on the 28th, it should be in here. Are you sure it was delivered on the 28th? Yes, I am very sure it was delivered to this location on the 28th. I tried to access their wifi so I could re-email the docs, but of course it wasn't working. The woman at the computer was about 3 inches from the computer screen and squinting and tilting her head. It was obvious she was having a difficult time seeing the screen. I finally asked her if she wore glasses and she responded, yes, I do. I asked where they were. And she said they fell in between the seat and console in her car this morning. It was raining outside so she didn't want to go outside to get them. Perfect, let's continue searching for documents while you can't see. I was trying so hard to be patient and lovely to these women - they have all the power to keep Henry out of Guam. In her inbox, she had 0 emails from my cdc email and gmail email. Not possible. There were folders in the inbox, so I asked her if the emails could be in one of the folders and she responded that she didn't use the folders. Hmm that is strange. I was able to connect to the wifi and tried to send the packet again, but it never fully sent. Finally, the other woman found the packet in between two file folders. They would have NEVER found this paperwork and money order if we had not been standing there in person watching them look for it. They looked at the papers in the packet for about 2 seconds, made a few check marks and said okay. I responded with, Okay, what? Are we all set? Did Henry qualify for the 0-5 day home quarantine? She says, yes. Great!
The blind woman wrote the receipt for the money order and listed the wrong amount. This was not a surprise, she can't see. How could she issue a correct receipt if she can't see the amount of the money order. I got that corrected and I asked about next steps to make sure we complete and submit everything they need. She tells me Henry needs to see the vet to get a health certificate 10 days before is his flight, I need to submit the airway bill # for his flights and make a reservation at a kennel. Since Henry's flights were already reserved, I had the airway bill # and I gave that to them. I mentioned I had contacted the kennel but was not able to reach them. I told her the name of the kennel and she grabbed her phone and dialed a number. Very little was said on this call: my name, a few yeses and okays and she hung up. Then she looked at me and said, okay, you have a reservation at the kennel. I responded, that is great, could I get an email confirmation? She said, oh, you want an email confirmation? YES! I need to document that this conversation actually happened! I thanked them for their assistance and off we went. There was an unbelievable amount of venting and yelling when we got in the car. haha
On January 20, I received an email confirmation for Henry's reservation from the kennel. Wahoo! It is all coming together.
I took Henry to the vet on February 8 to get the health certificate. I'm sure you guessed it, he was not very cooperative at the vet. They couldn't even listen to his heart. Ugh. I got the certificate and a letter with the additional required information. I was a bit nervous they wouldn't accept the letter since it didn't exactly follow their protocol. I tried not to think about that... Before Henry can fly, he needs the Guam entry permit from the Dept of Agriculture and before they can issue it, they need the health certificate. I immediately scanned and emailed the documents on Monday. I heard nothing... I called on Tuesday (Wednesday in Guam) to check on the status and was told the internet was terrible and it was impossible to check email. They asked if I could drop off the documents. Ha what?? No, I can't drop off the documents. I am in Arizona. I was assured they would be able to get the documents from the email and send the permit that week. Our time was very limited. Henry was flying on Monday... I frantically asked my CDC colleague in Guam if he could he drop off the documents. The great guy that he is, he dropped off the documents! We got the permit on Thursday (Friday in Guam)! Henry is officially allowed to go to Guam!
On Saturday, February 13, I called United Pet Safe to make sure we were all set with the flights. I was connected with an idiot, named Trevor. He reviewed all of the crate requirements and arrival times and then informed me I would need a permit for Henry to enter Hawaii. This is not something I was ever told. We were under the impression that a layover shorter than 24 hours did not require a permit and he would be in the custody of the Animal Port the entire time. He was pretty persistent that I need to call the Dept of Quarantine in Hawaii to get a permit. It is Saturday. There is no way I can get permit by Monday morning. Oh yeah, it was 6am in Hawaii as I was trying to call the Dept of Quarantine and Animal Port. I finally reached someone from the night shift (a volunteer with the Human Society) and she shared the same impression that a permit was not required. But was very quick to say I needed to confirm this with someone with authority. I called United Pet Safe again and was ever hopeful I would be connected to anyone but Trevor. Success, Naomi picked up the phone. She confirmed a permit was not needed. Fantastic! Trevor, you are a terrible person for the heart attack you caused.
I contacted the kennel to let them know everything was confirmed for Henry's airline reservation and entry permit. They told me they were trying to set up the entrance health exam for Thursday night and we could get Henry as soon as Friday. Fantastic! The fewer nights in a kennel, the better!
The big day: February 15. We got to the airport at 5:50am to drop off Henry in the United Cargo area. It took about 10 minutes to find the drop off area. That didn't help ease our stress level... We walked in the office and there was a couple completing the paperwork for their two dogs. I understand why they ask you to show up at least 3 hours early, this was not quick. There are a few forms to complete but the majority of the time is making sure they are completing the correct forms. There was some confusion about using a domestic or international form for Guam. We heard the staff member call someone to double check. It was very reassuring that they wanted to make sure they were using the correct form. The couple finished and they put their dogs in their crates and left. Henry was getting pretty antsy as we waited, I think he thought we were waiting for the vet. Then an older couple walked in with their dog. They had the crate in pieces and didn't have all of their paperwork in one spot. As they put their crate together, Henry really got anxious. His tail was completely straight and down and he was shaking. He was either hiding under our chairs or pulling to get to the door. Oh man, this was not easy. Finally, his paperwork was ready and it was time to put him in the crate and say goodbye. We walked him back behind the counter and put him in his crate. He sat down and looked at us with no expression through the wire door as we walked away. Painful! I obsessively checked the status of his flights and his personal United status updates all day. 90 minutes after his flight landed in Honolulu, I had to call Animal Port to get a mental health status update. Dallas answered the phone and had the best response! I told her I was checking on a dog that should have recently arrived and she replied with a smile in her voice, HENRY! He is with me in my office and he is running around checking it out. What a freaking relief!! Henry was in great hands. At that point, we could let down our guard and enjoy our last night in Phx.
We all boarded the plane in Honolulu and we flew to Guam. When we landed in Guam, Henry was pick up by the kennel staff and we couldn't see him. But we were reassured that his United status update was landed and delivered. I contacted the kennel to get an update and received an email around 11:30pm that Henry was there with them and his exam was scheduled for Friday night. On Thursday evening, the kennel called to let us know we could pick up Henry that night. I guess there were two aggressive dogs they wanted to get examined and out of the kennel asap and since the vet was already there, he examined Henry also. We got to pick up Henry at 9:30pm!! He only spent one night in the kennel. He was in a bit of a mood when we picked him up. He was happy to see us, but he was also a little pissed about the past few days. Very understandable. He wasn't too sure about the rental we are staying in, but after a bit of exploration, he has warmed up to the place. We all went to bed and he was a little unsure of where he wanted to be. But by the morning, he was switching between his bed, our bed, the second bed and the tile floor. (This is his normal routine!) So far, he has spent the entire day sleeping in various places of the rental. I'm sure he is trying to make up for all of the sleep he missed since Monday. Thank goodness he is exhausted... Home rabies quarantine is in full effect and we have about 55 days left. It would be great if he needed 55 days to catch up on sleep. I'm not sure how we are going to wear out this little dog in a tiny rental. Time will tell.
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First night in the rental. He is not sure about this place. |
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He had a pretty rough week. I can't be mad about his head on my pillow. |